Service & Support - Diode Laser Germany | Maintenance & Training
Professional Support

Service & Support – Diode Laser Germany

Comprehensive service and support for your diode laser equipment investment. From professional maintenance and repairs to certification training and 24/7 technical support – we ensure your equipment delivers optimal performance throughout its lifecycle.

24/7
Technical Support
48h
Response Time
100+
Certified Technicians

Our Service & Support Solutions

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Equipment Maintenance

Regular preventive maintenance programs to ensure optimal equipment performance. Includes system diagnostics, calibration, cooling system service, and performance optimization.

  • Quarterly maintenance visits
  • System diagnostics & calibration
  • Performance optimization
  • Maintenance documentation
From €300/visit
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Repair Services

Expert repair services for all diode laser equipment. Fast diagnosis, genuine parts, and certified technicians ensure your equipment is restored to optimal condition.

  • 48-hour response time
  • Genuine manufacturer parts
  • On-site or workshop repairs
  • 90-day repair warranty
Time & Materials
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Technical Support

24/7 technical support hotline for troubleshooting, parameter optimization, and operational guidance. Remote diagnostics and software support included.

  • 24/7 phone & email support
  • Remote diagnostic assistance
  • Parameter optimization guidance
  • Software updates & patches
Included with purchase
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Spare Parts & Accessories

Comprehensive inventory of genuine spare parts, handpieces, and accessories. Fast shipping throughout Germany ensures minimal equipment downtime.

  • Genuine manufacturer parts
  • Handpiece replacements
  • Consumables & accessories
  • Next-day delivery available
Varies by part
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Installation & Setup

Professional equipment installation, facility assessment, electrical setup, and complete system commissioning by certified technicians.

  • Facility requirements assessment
  • Professional installation
  • System commissioning & testing
  • Staff orientation training
€800-€1,500

Annual Service Contracts

Comprehensive service agreements provide peace of mind and cost predictability. Save up to 25% on maintenance and priority support with annual contracts.

Basic Plan

€1,200/year
  • 2 maintenance visits/year
  • Priority phone support
  • 10% discount on parts
  • Software updates included

Premium Plan

€3,600/year
  • Unlimited maintenance visits
  • Dedicated account manager
  • 25% discount on all services
  • Loaner equipment during repairs
  • Free advanced training session

Why Choose Our Service & Support

Certified Technicians

All technicians are manufacturer-certified with ongoing training on latest equipment and techniques.

Genuine Parts

Only authentic manufacturer parts ensure equipment performance and maintain warranty coverage.

Fast Response

48-hour guaranteed response time with priority scheduling for contract customers.

Comprehensive Training

Professional certification programs meeting German regulatory requirements and industry standards.

Local Support

Based in Darmstadt with service coverage throughout Germany for rapid on-site assistance.

Documentation

Complete service records and documentation for regulatory compliance and insurance requirements.

Ready to Schedule Service or Training?

Contact our service team today to discuss your equipment maintenance, repair, or training needs. We're here to ensure your investment delivers maximum performance.