Professional warranty protection designed for German beauty studios. Our comprehensive 24-month coverage ensures your equipment investment stays protected with clear terms, professional support, and transparent repair processes. Every device purchased through DiodenlasergGermany.de includes manufacturer warranty coverage.
Our manufacturer warranty protects your equipment investment against material defects, manufacturing issues, and qualifying damage. Clear coverage terms ensure you understand exactly what's protected.
Full protection against material flaws and production errors discovered during normal professional use. Includes component failures from factory defects.
Protection for qualifying external damage that occurs during proper professional operation, excluding negligence or misuse situations.
No-cost repairs performed at our certified service center for all covered issues. Professional technician diagnosis and quality-assured workmanship.
Standard 24-month warranty coverage begins from your purchase date. Extended protection requires scheduled maintenance service to ensure optimal equipment performance.
Warranty coverage begins immediately upon equipment delivery. Register your device within 30 days to activate full warranty benefits and service access.
Schedule professional service within 12 months of purchase to maintain extended warranty coverage. Service cost: €300 net per device at our facility (on-site service available with travel fees).
With completed 12-month maintenance, enjoy uninterrupted warranty protection through month 24. Without maintenance, coverage transitions to statutory rights only after month 12.
Understanding what's not covered helps prevent surprises. These exclusions are standard for professional equipment and align with industry practices.
Normal wear items and consumables require regular replacement and aren't covered under warranty protection.
Equipment damage resulting from misuse, negligence, or non-standard operation falls outside warranty scope.
Devices with broken warranty seals or unauthorized third-party repairs void manufacturer warranty coverage.
Damage from environmental factors, accidents, or force majeure events cannot be covered under standard warranty terms.
Professional maintenance service is required within 12 months of purchase to extend warranty coverage to the full 24-month period. This preventive service ensures optimal performance and early detection of potential issues.
File warranty claims quickly and efficiently. Our streamlined process ensures fast resolution and minimal equipment downtime for your studio.
Notify us in writing within 14 days of discovering the defect. Use our contact form or email service@diodenlasergermany.de with your device serial number and issue description.
Prepare and submit required documentation for claim processing. Include detailed defect description, proof of purchase, and visual documentation if applicable.
Upon approval, securely package and ship device to our service center. Shipping costs and risk during transport are responsibility of equipment owner. Use trackable shipping method.
Our technicians diagnose and repair covered issues at no cost. Loaner equipment may be available during repair (subject to availability). Repaired device returns via standard shipping.
This manufacturer warranty supplements your statutory rights under German law. Statutory warranty rights (§§ 437 ff. BGB) remain unaffected except where legally permissible limitations apply.
After three unsuccessful repair attempts for the same defect, or if repair is technically impossible or economically unreasonable, customers may claim 15% purchase price reduction. Further claims under this voluntary warranty are excluded.
Limitations do not apply in cases of intent, gross negligence, personal injury, fraudulent concealment of defects (§ 444 BGB), or where mandatory consumer protection laws apply. Your legal rights remain fully preserved.
Please review our Terms & Conditions and Privacy Policy for complete information. For statutory warranty details, consult the German Civil Code at gesetze-im-internet.de/bgb.
Our support team is ready to help clarify coverage details, initiate claims, or schedule maintenance service for your equipment.
